CUSTOMER SERVICE
PROFESSIONAL
Who We Are
Our team of dedicated Customer Service Professionals work with trusted leading brands to provide 24/7 support to customers while keeping businesses informed, enlightened and satisfied.
From selling products to resolving issues, we always exceed expectations and focus on client satisfaction, remaining vigilant around the clock to ensure the best possible service.
How We Do It...
We spend a lot of time training, learning and adapting to deliver delightful customer experiences.
Our call center has an exciting, buzzy and fun filled atmosphere. Doing our work is not easy, we therefore take every opportunity to celebrate success, good fortune and life!
A strong entrepreneurial mindset is crucial in business and life, especially in customer care. Customers are important, and a problem-solving mindset is essential to keep them coming back.
An entrepreneurial mindset helps to identify areas for improvement and develop creative solutions while building and maintaining strong customer relationships.
Prioritizing customer care with an entrepreneurial, innovative and problem-solving mindset makes all the difference.
About Working at TeleSky
TeleSky™ is the fastest growing leader in the customer experience (CX) industry in East Africa
We’re the team behind the best experiences for the world’s leading brands.
Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
If you value speed, adaptability, and diversity, join us on this exciting journey of growth and change.
TeleSky is the regional leader in customer experience.
Our expertise is in creating meaningful connections that foster lasting relationships between brands and customers through unforgettable interactions. As a customer service agent, you have a pivotal role to play in creating a positive first impression and providing vital assistance to customers when it counts the most.
Our commitment to excellence gives us the confidence to say that with TeleSky, you’re part of a winning team that uses its collective creativity and dynamism to deliver unparalleled customer service every day.
Join us and enjoy the fulfilling experience of putting smiles on customers’ faces by providing superior service.
Absolutely! At TeleSky, you’re empowered to pursue your passion.
Start as a customer service agent or explore different career paths like account management or marketing.
We value diverse perspectives and believe in amplifying voices. We’re problem solvers with a caring culture.
Don’t be afraid to try new things—we’ll support your growth.
Come as you are, and we’ll help you thrive!
Yes! TeleSky offers fantastic work-from-home opportunities that you’ll love.
Whether you want to connect with customers as a virtual expert or assist with talent development as a professional, we have options for you.
No experience? No problem!
Plus, we prioritize your well-being and offer a flexible work environment.
Visit https://www.telesky.co.ke/wfm/ for work-from-home positions and get ready to embark on an exciting remote career journey with us!
At TeleSky, we carefully curate our assessment process to provide a personalized experience that values your time and expertise.
Our approach is designed to be mutually beneficial, ensuring that we find the best match for the role and you find a fulfilling career opportunity.
The assessment process may include phone interviews to evaluate your thought process, communication style, and cultural fit. Additionally, you may participate in behavioral, cognitive, and personality tests, amongst others.
We tailor the assessments according to your campaign placement and the job you have applied for. Your assigned recruiter will provide guidance and support throughout each step of the interview process.
We encourage you to be genuine and authentic throughout the process, and we look forward to discovering the unique strengths and abilities you bring to the table.
When it comes to TeleSky interview questions, there’s no one size fits all answer.
To help you out, consider these interview tips:
- Introduce yourself concisely, highlighting strengths.
- Emphasize relevant strengths with examples.
- Share weaknesses positively, showing growth efforts.
- Use STAR method for handling challenges.
- Demonstrate your skills and organization strategies. Remember, be genuine, and we’ll consider you for future opportunities if not an immediate fit.
Good luck!
Congratulations on taking the first step towards an exciting career opportunity at TeleSky!
You have the chance to work with some of the most recognizable and influential brands in the world, which will help take your career to new heights.
Imagine the endless possibilities and the tremendous impact you can have by being a part of our team.
With your skills and determination, there’s no limit to what you can achieve. So, don’t hesitate – apply today and look forward to a rewarding career at TeleSky!
